Declined card

First, slow down. Don’t keep entering the same information if it’s already been rejected. Multiple incorrect entries might get your card frozen because the card-issuer may assume a thief is trying to guess your information.

To resolve a declined payment, you’ll need to figure out why the payment was declined. Usually this involves contacting your bank or credit card company to fix the issue. Their phone number can usually be found on the back signature side of the card.

There are several reasons for receiving a decline during checkout. Although our website does not list the full decline reason, these are the most common issues to check (in order of likelihood).

Billing Address
If you’ve recently moved, make sure the card issuer’s system reflects your true current address. Keep an eye out for new cards in the mail before old ones expire, and remember to update the expiration date on any accounts that are set for automatic payment. This website uses the Address Verification System (AVS) to verify the address of a person claiming to own a credit card. The system will check the billing address of the credit card provided with the address on file at the credit card company. If it does not match, it will be declined. Non-US Cards will also be declined. Your billing address may be different than your shipping address.

CVV
Card Verification Value. Also known as CSC numbers (Card Security Code), as well as CVV2 numbers. This is a 3 digit number on VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code. CVV numbers are NOT your card’s secret PIN (Personal Identification Number). Your CVV number can be located by looking on your credit or debit card, as illustrated in this image


Do not honor
For transactions that are blocked by the bank that issued the card. We recommend you call the number on the back of your credit card to speak with the bank about the decline. Ask the bank to allow the transaction. Otherwise, you will need to provide an alternate method of payment.

Insufficient Funds
No money, no credit. If you are using a debit card and your account has insufficient funds, the transaction will be declined. Similarly, if you’re using a credit card and you’ve hit your credit limit (or you’ve missed too many payments), the purchase will not go through.

Card Number
Card number entered is incorrect. There are 16 digits for Visa, MasterCard and Discover, 15 digits for American Express. It is common to overlook a set of digits as it appears on the card. Please look carefully.