Resolve delivery issues & find your order

Where’s my order?

To check the status of your delivery, go to your Orders page. Then, click the View button to see order details, or the Track button for full tracking history.

Can’t find your package after getting a notice of delivery from the Literature Department?

  1. Check your mail room, leasing office or lobby, or with your neighbor.
  2. There’s also a chance your order is still in transit. If it doesn’t show up in 24 more hours, get in touch and we’ll help sort it out.

Don’t see tracking information yet?

  1. Once your order ships, you’ll receive an email to let you know it’s on the way.
  2. Sometimes, for one reason or another, tracking information won’t be available or show on your Orders page. For example, First Class Mail will not have tracking. If you have any questions about your order, get in touch.