12th Step Phone Volunteer Program

Be the voice that answers when someone reaches out.

For many people, calling the Cleveland District Office is their first contact with Alcoholics Anonymous. A calm, caring voice can offer hope, answer questions, and help someone take the next step.

Our 12th Step Phone Volunteer Program gives members the opportunity to be that voice—helping connect callers to meetings, answering questions, and offering hope when it’s needed most.

What Volunteers Do

• Answer incoming calls to the Office
• Help callers find meetings and events
• Respond to requests for 12th Step help
• Provide general information about A.A.
• Direct inquiries for family or loved ones

You don’t need special experience—just a willingness to help.

How It Works

In-Person
Serve at the Office on weekends—ideally with fellow home group members—or during weekdays alongside office staff. Weekend access instructions will be provided ahead of time.

Remote
Answer calls from anywhere using your cell phone and a free app. When you’re scheduled and logged in, calls are routed directly to you—just as if you were in the office.

Time Commitment

Weeknights (Remote Only)

• 2–4 hour shifts
• One shift per week for four weeks

Weekends (In-Person or Remote)

• 2–4 hour shifts

When someone reaches out, dependable volunteers help ensure A.A. is there.

Who Can Volunteer

• A.A. members with at least one year of sobriety
• A desire to be of service
• Willingness to follow phone guidelines
• Ability to commit to scheduled shifts

Why It Matters

This is Twelfth Step work in its most direct form. A single conversation can help someone find a meeting, take a first step, or simply feel less alone.

Get Involved

See available shifts and sign up for the schedule that works for you:

• Sign Up for Weekend Phones
• Sign Up for Weeknight Phones
• Sign Up for Weekday Phones

Questions? Please contact our Volunteer Coordinator. For general volunteer opportunities, please submit the volunteer application form.